Terms of Service

Suggested text: Our website address is: https://crosschange.site.

The following Terms of Use outline Crosschange’skey information handling practices at changenow.io. This document covers general rules of using virtual currency exchange service, lists main risks and prohibited jurisdictions, describes KYC/AML and refund procedures, and illustrates other important legal aspects. Before using any of Crosschange’sservices you are required to read, understand, and agree with these Terms.

Document’s contents

1. General Provisions

2. Using of Services

3. AML/KYC Procedure

4. Personal Data

5. Prices, Exchange Rates and Confirmations

6. Returns and Refund Policy

7. Indemnification

8. Disclaimers

9. Limitation of Liability

10. Prohibited Jurisdictions

11. Permissible Use

12. Termination

13. Modifying the Website

14. Governing Law and Arbitration

15. Links to Third Party Sites

16. Copyright Protection

17. Modifications

18. Assignment

19. Entire Agreement

20. Severance and Validity

21. Costs

22. Miscellaneous

Please, read these Terms carefully. By accepting these Terms and using our services, you agree to be legally bound by these Terms and all terms incorporated by reference. If you don’t agree with these Terms or any of its Clauses, you shall immediately cease to use our services.

1. General Provisions

1.1. These Terms regulate relations pertaining to the using of the website https://changenow.io (hereinafter – “Website”).

1.2. The following terminology applies to these Terms:

“User”, “You” and “Your” refers to you, the natural person (individual) accessing the Website, using our services through the Website and accepting these Terms.

“CrossChange”, “Services”, “Ourselves”, “We”, and “Us” refers to the company CHN Group LLC., duly organized under the laws of Saint Vincent and the Grenadines.

“Party” refers to either you or us. For the avoidance of any doubt, the contracting Parties under these Terms are you and CrossChange.

“Digital Asset”, “Cryptocurrency” refer to blockchain-based software ledger data entries.

“Exchange” means the swap of a crypto asset for another or the same one crypto asset, or the conversion of a fiat currency to cryptocurrency and vice versa.

“Crypto Assets” means a type of assets that can be transferred only and exclusively using blockchain technology, including, but not limited to digital coins and digital tokens, and any other digital mediums of exchange.

“Classic Rate Exchange” means a classic rate cryptocurrency exchange performed at the current most profitable rate on the market, at which the Service does not guarantee this rate.

“Fixed Rate Exchange” means an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

1.3. These Terms are open and public document. The current effective version of the Terms is located here.

1.4. In these Terms, unless otherwise specified, the words importing the singular include the plural and vice versa, and the words importing gender include all genders.

1.5. The user accepts that the Terms of Use may be updated by crosschange at any time. If the user does not read and accept the Terms of Service, the User should not use or continue using the Services.

2. Using of Services

2.1. By using the website, you accept these Terms and agree that you are responsible for compliance with all applicable laws, and regulations.

2.2. Accepting the terms of the classic Exchange option, also called “Classic Rate Exchange,” means you acknowledge and agree that the information about the Exchange rates for the classic rate option is indicative and may differ slightly from the actual Exchange rate.

The following may be offered if the cryptocurrency market changes significantly during the Exchange:

To proceed with the exchange at the current market rate.

To refund the non-exchanged crypto assets to the original address or to the refund address after deducting fees, and send the exchanged funds to the payout address after conversion into the asset specified at the exchange creation.

2.3. By using the “Fixed Exchange Rate” you acknowledge and agree that the fixed exchange rate may differ from the classic exchange rate.

crosschange shall complete the exchange if the following requirements are met:

The deposit for the exchange was sent within 4 minutes from the exchange’s creation.

We received the crypto asset in a short time after the User created the exchange. It is important to note that a payment transmitted to the blockchain network does not mean that crosschange accepts this payment. The number of payment confirmations is determined by us depending on the blockchain.

The user sent the crypto asset to a specially generated address on the exchange page. Addresses for each exchange are disposable and cannot be used again.

The user sent the exact amount that was displayed on the website, as well as took into account all relevant withdrawal fees and network fees.

If the situation allows for an exchange, the transaction will be made at the rate that was confirmed by the user at the beginning of the exchange.

If the market situation is such that the transaction cannot be executed anymore at fixed-rate, the crypto assets will be refunded, if possible, less all applicable fees; or the user shall be offered to proceed in accordance with the rules of Classic Rate Exchange.

If the user sends an amount smaller or bigger than was specified and confirmed by the user before the creation of the exchange, the transaction shall be made in accordance with the rules of Classic Rate Exchange.

2.4. When you exchange crypto assets, you acknowledge and agree that we cooperate with (a) third-party liquidity providers and (b) in limited cases, third-party exchange service providers (including but not limited to Swapzone.io). We can use their services to complete the exchange.

2.5. For the exchange via our Services, our system automatically generates a one-time address.

2.6. The Website provides non-custodial services, which means that we do not store your Digital Assets on deposits and balances.

2.7. By accepting these Terms and using the Website, you represent and warrant that:

you are at least 18 years old and have full capacity to contract under the applicable law;

are not located in, under the control of, or a national or resident of the prohibited jurisdictions (Section 10 hereunder);

you are only transacting on the Website with legally-obtained funds that rightfully belong to you;

you have not previously been suspended or removed from using the Website and our services;

you are not furthering, performing, undertaking, engaging in, aiding or abetting any unlawful activity through your relationship with us or through your use of the Website and our services;

you are comporting with and obeying these Terms and all applicable laws;

you shall use the Website and our services only for the purposes related to personal non-commercial use and you do not represent any third party;

you understand that engaging in the change of the Cryptocurrency may be risky;

you acknowledge and agree that crosschangeis not acting as your broker, intermediary, agent or advisor or in any fiduciary capacity, and no communication or information provided to you by crosschangeshall be considered or construed as advice;

you shall not mislead other Users and third parties during using the Website;

you will not take any action aimed solely at causing damage to crosschangeor other third parties;

you shall not reverse engineer, decompile or otherwise disassemble the Website or any Crosschange’ssoftware;

recognizing the international nature of the Internet, you accept all responsibility for compliance with all local laws and regulations relating to your actions in the network;

you agree and consent to receive electronically all communications, agreements, documents, receipts, notices and disclosures that crosschangeprovides in connection with your use of the Website and our services;

you understand and acknowledge that any delays in services are possible;

you shall not use proxy and VPN or other software for concealing your IP-address.

2.8. The Website is accessible 24 hours per day, 7 days per week. However, crosschange reserves the right, without providing notice or compensation, to temporarily suspend the Website or access to the Website in order to carry out work including, but not limited to: updates, maintenance operations and amendments to the servers, etc.

2.9 . In order to protect the integrity of the Website, crosschange reserves the right at any time in its sole discretion to block users who violate these Terms.

2.10. Please note there are certain specifics in respect of small deposits:

if You make a deposit in any coin or token, equivalent less than 10 US Dollars, crosschange reserves the right not to process this exchange due to technical limitations;

if You make a deposit in any coin or token, equivalent more than 10 US Dollars but less than minimal required sum shown to you at the exchange creation stage, crosschangeshall process the exchange but can not guarantee the rate;

if You send a deposit in a coin or token that do not match the coin identified when creating the exchange, crosschangeshall process the exchange but can not guarantee the rate. Currently the option is available to the following blockchains ETH, BSC, MATIC, TRX, ETHW, OP, ETC, KLAY, CELO, ARBITRUM, FTM, FLR, CCHAIN, CROEVM, ZKSYNC, and the list is updated periodically.

3. AML/KYC Procedure

3.1. The Users don’t need to create accounts: you don’t need to register or log in to use the Website. However, crosschangeuses an automated risk management system to check all the transactions made by the Users.

3.2. By accepting these Terms you agree to pass through the AML/KYC procedure, which may be applied to you or may be requested by crosschange at any time.

3.3. During the AML/KYC procedure, crosschange reserves the right to request additional information and documents, including but not limited to scan of your ID document valid in your country and additional information of the funds’ origin.

3.4. In limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.

While the investigation is ongoing, crosschange reserves the right to transfer the frozen funds to a cold storage. It would be done for ensuring their safekeeping.

3.5. If you deny to pass through the AML/KYC procedure or don’t provide crosschangewith the requested documents and information, crosschange has the right to refuse to execute your transactions (current and future).

3.6. By accepting these Terms, you agree and warrant to provide true, accurate, current and complete information about yourself and take full responsibility for its accuracy, completeness and veracity.

3.7. For more information, read the official Crosschange’sRules of Anti-Money Laundering and Combating The Financing Terrorism Compliance Control here.

3.8. Starting June 2021, crosschange’s core business platform works with a KYC provider called SumSub.

3.8.1. If a User’s exchange has been stopped for a KYC check due to an alert from Crosschange’s risk-management system, crosschange provides the User with a link where they can pass the verification procedure in a safe and secure manner.

3.8.2. The verification time window is 3 days, and the User can refuse to pass the procedure; in that case, the User will be provided with a refund.

In limited cases (if the transaction is suspected of being connected to illegal activities) we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.

4. Personal Data

4.1. By accepting these Terms, you expressly allow crosschange to process your personal data, export your personal data outside of the jurisdiction in which you reside or are located.

4.2. We are entitled to transfer some User’s data (including IP-addresses) to our business partners or governmental bodies at their request to facilitate the prevention and disclosure of prohibited or illegal actions. By accepting these Terms, you acknowledge and agree to your personal data may be transferred in this way.

4.3. For more information, read the official Crosschange’sPrivacy Policy here.

5. Prices, Exchange Rates and Confirmations

5.1. Cryptocurrency and Digital Assets are highly experimental and risky.

5.2. Crosschange’s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without Users necessarily being aware of these changes.

5.3. For normal orders, the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchain, your payment is typically considered “accepted” at six blocks confirmation. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by crosschange of that payment.

5.3.1. It’s important to note that there might be situations where a third-party service provider, including but not limited to Swapzone.io, may provide an estimated rate at changenow.io website.

5.4. The Crosschange’s interest (the Crosschange’s remuneration for the using of its services and the Website) is included in the final rate of the User’s change transactions. You don’t need to pay additional fees directly to the Crosschange, unless otherwise provided by these Terms.

5.5. Please, contact the customer support (support@changenow.io) for more information on exchange rates and prices.

5.6. Please note that for blockchain technology, network fees are subject to change. If you make a deposit more than 30 minutes after your exchange has been created, or send a deposit amount that differs from the one specified during the exchange’s creation, we cannot guarantee that the network fees will not affect the amount of cryptocurrency you will receive.

5.7. Taxes. It is your responsibility to determine what, if any, taxes apply to the changes you complete via the Website and our services, and it is your responsibility to report and remit the correct tax to the appropriate tax authority. You agree that crosschange is not responsible for determining whether taxes apply to your exchanges or for collecting, reporting, withholding or remitting any taxes arising from any transactions.

5.8. Rate Discrepancies. Please be aware that there might be instances where the Exchange rate presented on our platform differs from rates offered by other services or exchanges provided by other companies. These differences may arise due to the dynamic nature of the cryptocurrency market and because the rates at our liquidity providers may differ significantly from the sources. It’s important to note that crosschange holds no liability for such variations in rates compared to external sources. Please note that crosschange does not hold liability for rates displayed on external resources. We advise all Users to verify the actual rates displayed by Us before initiating any exchanges through our platform. While We are dedicated to providing accurate and timely information, we cannot assume responsibility for discrepancies in rates with external resources. Users are advised to exercise prudence and consider the inherent volatility of the digital asset market when making exchange decisions.

6. Returns and Refund Policy

6.1. Cryptocurrency and Digital Assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales and transactions after the crosschange exchange are final and amount is non-refundable.

6.2. If an error occurs with a User’s exchange or interface on the User’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the User’s deposited Digital Asset or the outgoing Digital Asset to which the User was exchanging.

6.3. The Digital Asset deposited by the User will be refunded to the User if the “Order Status” page either:

indicates the exchange failed by displaying “failed” message; or,

indicates the exchange got stuck in “awaiting exchange”, “pending confirms” or “awaiting deposit” stages.

6.4. The outgoing Digital Asset will be exchanged and sent to the User if the “Order Status” page indicates a successful exchange by displaying “Done” or “Completed”.

6.5. Any decisions by crosschange with respect to refunds or exchanges are final.

6.6. Please, note:

All transactions from crosschange to the User’s outgoing Digital Asset wallet shall be subject to all posted fees, including but not limited to miner fees.

The Digital Assets extraction process can take up to twenty (20) business days. If the User wishes to expedite this process, additional charges may apply.

Unsupported Digital Assets that are deposited into our system to unrelated wallets cannot be extracted or returned. crosschange reserves the right to handle this on a case-by-case basis. Any decisions by crosschange with respect to such Digital Assets being deposited when no longer supported are final.

Transactions below the minimum limits determined on the Website can not be completed.

When the User provides a destination address, this is the only address that output funds can be sent to. Any decisions by crosschange with respect to refunds in these circumstances are final.

When the User requests the refund, it can be issued either to the initial address or the refund address specified at exchange creation only. The refund cannot be issued to a new address. To request a refund the User should contact Crosschange’ssupport team at (support@changenow.io). Any decisions by crosschange with respect to refunds are final.

crosschange only accepts one (1) deposit per transaction ID (TXID). If your funds are deposited in a TXID with more than one (1) deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed.

WARNING: There are fake websites pretending to be Crosschange’sWebsite (aka “phishing scams”). They use a misspelled URL that looks like “changenow.io” in order to trick the Users into sending them funds. DO NOT USE ANY SERVICE THAT ISN’T EXACTLY LOCATED AT THE DOMAIN: “ChangeNOW.io”.

crosschange is not responsible for funds that have been sent to these fake phishing sites. It is important that all Users shall verify they are visiting the correct URL (Crosschange.site) on their own and search for the security certificate in the URL bar of their browser.

Also, never trust private messages, solicitations or requests for funds from people claiming to be crosschangeunless you have verified that it is an official request from a Crosschange’s employee.

In case of doubt, contact us directly to verify any messaging. Stay diligent – and please report any phishing scams to our dedicated team (compliance@changenow.io).

6.7. If there are dramatic changes in the cryptocurrency market, crosschange can not exchange Cryptocurrency on the fix rate. In this case crosschangeshall carry out exchange transactions at the market rate or return the Cryptocurrency to the User at the choice of the latter. The Parties agree that under “dramatic changes in the cryptocurrency market” they understand the changes in the cryptocurrency rates equal to 3% or higher in any direction.

6.8. If there are any changes in the cryptocurrency market and the User decided to take any advantages of the Website’s vulnerability, crosschangecan not complete the exchange transactions of such User and shall return him or her the Cryptocurrency.

6.9. If you accidentally sent BCH to a SegWit BTC address that belongs to ChangeNOW, we will be able to make a refund if the amount sent is equivalent to or exceeds 60 US dollars. The fee 17.1. crosschange reserves the right to change, amend, or modify these Terms at any time. We will provide you with notice of such changes by updating the “Last Updated” date at the top of these Terms. The updated Terms will take effect immediately upon posting on the Website.

17.2. By using the Website, you agree to be bound by the then-current version of these Terms. Herewith continuation of the usage of the Website after making changes or amendments to these Terms means acceptance of the User of such changes or amendments, and therefore the User shall regularly monitor changes in these Terms.

18. Assignment

18.1. crosschange may transfer rights and obligations under these Terms to third parties without the additional consent of the User.

18.2. The User is entitled to assign its rights and obligations under these Terms to any third party only with prior written consent of Crosschange.

19. Entire Agreement

These Terms constitutes the whole agreement between the Parties and supersedes any previous arrangements or agreements between them relating to the transactions contemplated in these Terms.

20. Severance and Validity

20.1. If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision.

20.2. The remaining provisions of these Terms will remain in full force.

21. Costs

21.1. From time to time, crosschange may need to spend time dealing with issues brought to us by the Users. Where any User’s issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the User’s issue.

21.2. Except as provided otherwise in these Terms, each Party shall pay its own costs and expenses in connection with the negotiation, preparation and performance of these Terms.

22. Miscellaneous

22.1. Nothing in these Terms shall be construed as creating a joint venture, an agency relationship or a legal partnership between Parties.

22.2. crosschangehas the right to involve third parties for the fulfillment its obligations.

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