F&Q

• What is the minimal exchange amount on CrossChange?

There is no upper limit for cryptocurrency exchanges on CrossChange. However, there are lower limits: they are different for each coin and range from ~$1.7 to $20. We’re working on lowering the minimal exchange amounts for all the coins available on CrossChange. If the deposit you’ve sent us is less than the minimum exchange amount, we will not be able to finish the exchange and guarantee a refund.

• What fees are there during an exchange?

The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.

These are the possible ones:

network fee for the deposit transaction from a customer’s wallet;

network fee for transferring coins to our liquidity provider;

trading fees that our liquidity providers charge;

network fee for sending the exchanged funds to the customer.

The fees vary depending on the currency and the exchange amount. For every swap, CrossChange finds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That’s why we calculate all the possible fees for every transaction very thoroughly and include them in the estimate.

• How fast will my transaction be processed?

The processing speed ranges from about two to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC or equivalent), processing it may take a little longer, depending on the size of your transaction and the capacity of the block. We boast the highest exchange speeds on the market thanks to our revolutionary trading algorithms.

• How do I get my cryptocurrency wallet address?

When you decide which crypto coin you would like to acquire, find a reliable wallet. Each cryptocurrency has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone, even if they ask.

For security reasons, we will never ask you for your private keys and nobody should.

• How can I cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.

• Why is the final amount of funds different from the initial amount?

It takes some time to process transactions. Due to the high volatility of cryptocurrency, speed is crucial, however, the final exchange rate can differ both in the positive or negative direction. What we guarantee is the best rate at the very moment of an exchange operation.

• What fees are there during an exchange?

The process of exchanging crypto consists of many different steps, and during those steps, various fees are charged.

These are the possible ones:

network fee for the deposit transaction from a customer’s wallet;

network fee for transferring coins to our liquidity provider;

trading fees that our liquidity providers charge;

network fee for sending the exchanged funds to the customer.

The fees vary depending on the currency and the exchange amount. For every swap, CrossChangefinds the fastest and most user-profitable way to execute an exchange. It is crucial to us that the final amount you receive is as close to the estimate as possible. That’s why we calculate all the possible fees for every transaction very thoroughly and include them in the estimate.

How long does it take for a transaction to be finished?

Transactions on CrossChangeusually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:

DDoS attacks. Unfortunately, such problems happen from time to time, but we are always happy to help you and solve any issues;

Cryptocurrency updates. We may update the client and disable some coins. As soon as we turn them back on, you will get your funds right away;

The blockchain is overloaded. Too many transactions are waiting to be included into the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

• What happens if I deposit an unsupported coin or token?

If you send in an asset that is not supported on CrossChange, unfortunately, we won’t be able to guarantee a refund. Please keep this in mind to make sure your funds are safe at all times.

• Do I need to register to use CrossChange?

In order to be able to use CrossChange, customers don’t need to create any sort of accounts.

However, there are some exceptions.

CrossChangeuses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

• How can I send a correct BCH/BSV/BCHA transaction? What should I do if anything went wrong?

The Bitcoin Cash hard fork has resulted in creating multiple chains. However, as they are not secured by replay protection technologies, there is a chance of double-spending affecting both chains (BCH/BSV or BCH/BCHA). It means that transactions made with one of these coins may be replicated for the other.

In such a case, please contact our support team at enquiry@crosschange.site. We will do our best to refund you within 24 hours. Still, we have to warn you that in some extremely rare circumstances there may be no chance of getting the funds back.